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We welcome feedback

Currajong Disability Services is committed to the ongoing improvement of its services. We welcome your feedback, both good and bad, so that we can continue to improve. We always like to hear your views about the service we provide whether it’s a suggestion, complaint or compliment.

You can provide feedback in the following ways:

  • Inform chats, requests or suggestions or placing a written suggestion in our suggestion box.
  • Call us on 02 6863 4713 (Parkes) or 02 68954859 (Condobolin)
  • Write it down or use the CDS Complaints, Compliments and Feedback Form
  • Email feedback@currajong.org.au
  • Complete our annual survey or feedback form
  • Attend and/ or provide feedback to individual planning meetings and reviews
  • Speak up at the resident’s meetings, client focus groups or client meetings

Managing complaints

If you have a complaint about a service or you have an issue with a staff member, we will do what we can to resolve the issue. We will ensure that you are not negatively affected as a result of making a complaint and all complaints are managed in a confidential manner.

How to make a complaint

Verbally – talking to someone as soon as you can or directly if you can, try to talk to them and resolve the issue. Speak to the Client Services Manager or talk about the problem or feedback in a client meeting. You may wish to talk to a friend or advocate.

In Writing – Fill in the Feedback and Complaints form or write a letter. We are here and happy to help. Give the form to any staff member and our Quality Team will log the complaint/ feedback.

Our address is:

THE CHIEF EXECUTIVE OFFICER
Currajong Disability Services
30 Welcome Street (PO Box 750)
PARKES NSW 2870

Phone – call us on (02) 6863 4713 and speak to the Client Services Manager or Chief Executive Officer.

Email ­– feedback@currajong.org.au with subject line COMPLAINT or FEEDBACK

When you have made a complaint to us we will:

  • Acknowledge your complaint quickly and courteously
  • Listen to what you have to say in a non-judgemental way
  • Clarify the concerns and issues raised and your preferred outcomes
  • Explain the complaint handling process and your right to have a support person of your choice
  • Record the complaint on our Complaint Form and check with you that we have the correct interpretation of the complaint
  • Discuss possible solutions and work with you to resolve the complaint
  • Offer you alternative options if you are unhappy with our decisions

We encourage you to use a person who supports you to assist you with the process. We can also provide you with access to professional advocacy services.

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